Cutting false-positive alerts by 78%

Challenge

The exchange served millions of customers across dozens of jurisdictions and was drowning in low-quality transaction alerts. Analysts spent most of their day dismissing noise, and true positives were reaching the queue too late for effective intervention.

Approach

• 1

  The compliance team migrated to Financial Guardian Compliance, mapping every deposit and withdrawal to behavioural typologies scored in real time.

• 2

  Risk rules were tuned per jurisdiction so a stablecoin transfer in Singapore no longer produced the same alert weight as an on-ramp from a mixer.

• 3

  Analysts collaborated inside shared case files with pre-linked on-chain evidence, cutting hand-off time between shifts.

Outcome

Within two quarters the exchange reduced its false-positive rate by 78%, quadrupled average time-to-resolution on true positives, and passed a regulator-led audit with zero material findings. The team reallocated headcount from alert triage to threat research.